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I am not able to find default cloud mail server in my instance what is wrong with my instance?

i want to create issues so i am not able to find default cloud mail server which is used to add in mail handler.

2 answers

Hi @Syave Srikanth 

If you can't find the mail settings, it is probably due to the fact that you don't have "Jira system administrators" permission.

In System administration, Security, Global permissions you are able to define some permissions, if you have enough access to see it offcourse. You need to have this specific permission before you are able to see/update the mail settings. 




EDIT: Nevermind, i just noticed the cloud tag. I was thinking of Server and Datacenter. 


  • Click cog wheel
  • Click System
  • Click Incoming Mail

You should be able to see the incoming mail server.

Alternatively click ".", then type "incoming mail", hit enter and you will see it as well.


Be well,


Thank u for your reply as u said i did the same way but its not showing for me , but my colleague's instance i can see default cloud mail server , in my instance i am not able to see.

Are the global mail settings on?

Could you send a screenshot of both global mail, as well as incoming mail?

Like Syave Srikanth likes this

@Syave Srikanth did you try to move things from one instance to another? Did you made a restore on this instance?

In any case you should contact Atlassian's support ( They will be the ones to fix this issue for you.

@Alex Koxaras  okay thanks i will be contacting Atlassian's Support 

Like Alex Koxaras likes this

Great! Do let me now if they will resolve your issue. And in case you do, mark this question as solved, to help others with the same problem.

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