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I always have to set the Resolution when creating a new issue.

Hi all, 


Every time I create a new issue when I save it shows the resolution as mandatory fields and I cannot save without filling a resolution which makes non sense since I'm creating a new issue. 

How can I save without setting a resolution? 


See below: 


Screenshot 2020-12-28 at 09.04.12.jpg

3 answers

2 accepted

Hi @Sébastien Nunes ,

Welcome to the Community.

You can refer to this post here:

"Resolution is the system field which will become mandatory by default in all screens it's been added and it's not a good practice to have it in Create and Edit screen

And if the filed is available in screen it can't be made as optional one and you can't process the ticket without filling value 

 To fix this, resolution field should be removed from Create and Edit screen

you can have a transition screen on final state transitions to set resolution or post-function to set on final status"




0 votes
Answer accepted
Daniel Ebers Community Leader Dec 28, 2020

Hi @Sébastien Nunes

in case you are not the administrator of that Jira instance yourself - just speak to your Jira admins to let them remove the field from the create screen you showed us.
This is done with just a few mouse clicks and the problem you are seeing will be gone immediately.


0 votes

OK great thanks! I actually informed the admin about this issue and they said they had no clue why it was behaving like that. Will tell them to remove the field then! 


Thanks for your help!

and also ask them to Make this field on Last transition which connected to "Green Color" status to set resolution for the task. 

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