How to use service desk method create_customer_request corret

Markus Hofmann March 8, 2024

Hi, 

I read the API of create_customer_request but it does not show how to use it.

My first question how to use customized fields inside a dropdown list?

 

service_desk_id = "13",
request_type_id = "815"
request_field_values = {
"summary": summary,
"customfield_17000": {"value": "dropDownValue"},
"description": description
}

request = self.service_desk.create_customer_request(service_desk_id, request_type_id, request_field_values)

 

My last question is: How do I get the issue key from the response?

Do you have an example?

 

Thanks,

Markus

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