How to trouble shoot "Error in API call [403] - Forbidden" error received upon running commnad ?

Saket harsh
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March 19, 2024

I integrated Jira with Palo Alto XSOAR , and even received a successful login message however when I move ahead and test the connection or am trying to create any issue via xsoar portal I am getting an error "Error in API call [403] - Forbidden".


I checked and have granted all the rest api permission as required by xsoar. 


Can you help ? 

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Tugba Capaci
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March 19, 2024

Hi @Saket harsh ,

You can try the following:

1. Add these headers

'Authorization': 'Basic ZGFjcmVAb...',
'Accept': 'application/json'

2. Ensure that you have a Jira Software product. On-site, you may try creating a project and issue before attempting again.

Yesterday, I encountered this error for JSM, then I realized my trial had expired for the JSM I wanted to connect to. Consequently, I opened another site and created a new JSM.


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