I have searched the existing posts but I don't see anyone with a filter like the one I am trying to set up. I have a few JQL filters and I understand the syntax a little, but I am trying to setup a filter where I can see all tickets in my queue that have not been touched by anyone yet. I can't find a way to logically say there's been no response to a ticket, or that the requester is the only one that has commented. Thanks!
Thanks to the built-in Jira Toolkit Plugin you can do this.
But first off, you have to add the fields (they don't have to be on any screens to work):
Wow, I was just going to give you this:
"Number of comments" > 0
But it looks like they have exactly what you need:
Last commented by a User Flag
Displays true if last commenter who is not a JIRA developer (member of 'jira-developers'). Comes with its own checkbox searcher
"number of comments" = 0 OR "Last commented by a User" = "false"
(I wonder if it is actually hard-coded to the jira-developers group, or if it means licensed Jira users vs Customers. Time to do a test.)
Drat. The field is hard-coded to the jira-developer group. What a bummer.
I suppose if you really wanted to, if the group isn't already used, you could create it and put all of your Service Agents into it, and then my JQL above would work as expected.
Ooof, just realized that "all tickets in my queue" does not mean you're using JSM.
So nevermind that bit about Service Agents.
I realize now that you're really (maybe) wanting issues where you are not the last commenter. So then, if you add a "Last commenter/updater" field (see above):
assignee = currentuser() AND ( "number of comments" = 0 OR "Last commenter/updater" != currentuser() )
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