How to send an email to and have it create a request?

Vincent Ivory February 27, 2024

 Is there an email address that I can send an email to in Jira and have it create a request in a project?  We entered two requests, one via "Request a change" and another through "Emailed request".  But we will need our users to just send an actual email through MS Outlook that will create a request just like the "Emailed request" option in the Jira portal. Thanks

1 answer

2 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Hello @Vincent Ivory 

If the destination project for the emailed issues is a Jira Software project, refer to this documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Vincent Ivory February 27, 2024

Thank you!

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

You're welcome.

If my response has helped you solve your requirement please consider clicking the Accept Answer button.

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