How to retrieve deleted epic links

[Corinne Savage]

Is there a way to retrieve a deleted epic link?

One of our epic links has been deleted and it had a lot of issues assigned to it. Now these issue do not have an epic link. Is it possible to get the epic link back and have it relinked to all it's issues again?

[David Pleşu · Accepted solution]

Hi,

unfortunately JIRA doesn't allow to recover deleted issues. You could do that restoring an old backup in a clear instance and, after doing that, export this specific issue and restore via csv import. Btw, if you have not a backup, you can't do that.

BR,

David.

[Corinne Savage]

Thank you for your reply. I decided to create a new epic link and then bulk move all the appropriate tickets across to it.

[Vish Reddy _Revyz_]

Hi @Corinne Savage 

Welcome to the Atlassian community!

As @David Pleşu points out unfortunately once you delete something it is lost.

From a Jira data protection strategy I would recommend doing the following: 

1. Reduce the no. of people who have delete permissions

2. Backup your data on a regular basis

Doing the above reduces your companies risk of data loss significantly - In fact Atlassian recommends that you should back up your data on a regular basis, reference links below:

-  Atlassian Security Practices 

Reference the 3rd para - "We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups."

- Cloud Security Shared Responsibilities

For implementing #2 you have two choices:

A. Do it yourself (DIY)

B. Use a third party tool

Like anything there are pros and cons for both choices A & B.

We at Revyz have built an automated solution for not only addressing your data protection needs but also address multiple other use cases with our Data Manager for Jira app - You can read more on the use cases we support here.

Thanks

Vish

[Corinne Savage]

Thank you for your reply Vish. I decided to create a new epic link and then bulk move all the appropriate tickets across to it, and also update delete permissions.