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How to restrict status change of jira ticket in specific conditions?

Vasundhara Verma
Vasundhara Verma May 25, 2022

Hi , I have a scenario where I have to restrict the state change of jira ticket when the field values of 'Reporter' and 'Approver' is same. 

For example, I have a workflow, where when a ticket is raised is in 'Pending Approval' state and limited members can change their state to 'Approved' or 'Rejected'. So the Reporter has to mention the person's name in custom field 'Approver'.

So I need to put the restriction that if the reporter and Approver is the same person, he/she should not be able to change the state of the ticket.

 

Thanks

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Prakash Palanisamy
Prakash
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 26, 2022

Hi @Vasundhara Verma You can use "Validators" in Jira workflow.

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John Funk
John Funk
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May 26, 2022

Hi @Vasundhara Verma 

You will need a custom validator for the transition. You will need an add-on like JMWE or ScriptRunner. 

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John Funk
John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Feb 05, 2023

Hi @Vasundhara Verma  - Did you ever get this solved?

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