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How to restrict Tickets to only be viewable by Customer only on a specific status?

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Anu
Anu Aug 31, 2022

Is it possible to only restrict Issue Tickets on a project to be viewable when it only hits a certain status?

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Pramodh M
Pramodh M Community Leader Aug 31, 2022

@Anu 

This can be implemented via Issue Security Level.

To ease this, you can use Automation feature to edit the Issue Security Level.

Thanks,
Pramodh

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Aisha M
Aisha M Aug 31, 2022

@Anu  You can try adding workflow validators . .  Or try editing the project permissions

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