How to restored deleted issues from Jira Service Desk (Cloud)

[Néstor Arróliga Téllez]

Hello,

I deleted some issues from Jira Service Desk (Cloud version) because they were for tests. However, the Audit Department has told me that I must recover them as support since the consecutive codes are lost, no matter that they have been for tests.

Is this possible?

Thanks in advance.
Greetings.

[Nic Brough -Adaptavist-]

You can, if you have a backup and a LOT of time - you'll need to restore the backup into a Server environment so you can read the issue, then work out a way to "merge" it back into the system from which you deleted it (which can be very complex, depending on how much data you want to restore)

[Jack Brickey]

or you could create a new project and move all issues to the new project then delete the old project. but if you have an audit dept concerned about consecutive numbering then that might be frowned upon as well. :-(

[Néstor Arróliga Téllez]

@Nic Brough -Adaptavist- I'm using Cloud version, I don't have a back up :\

@Jack Brickey that sounds like the only way, the problem here is that we provide the customer with the incident number for follow-up and I'm assuming that by moving the issues the numbers are going to change, or nor?

[Jack Brickey]

here is what would happen...

OLD-1, OLD-2, OLD-3, OLD-7, OLD-8 (4-7 deleted)

NEW-1, NEW-2, NEW-3, NEW-4, NEW-5 (new project has contiguous issues)

[Nic Brough -Adaptavist-]

Without a backup, I'm afraid there's nothing you can do - the issues are gone.

Atlassian do keep backups, but these are for disaster recovery and aren't suitable for restoring issues.

[Néstor Arróliga Téllez]

I understand :( well thanks very much for your help @Nic Brough -Adaptavist- and @Jack Brickey. Greetings.