Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to reply on multiple linked issues Edited

Hi,

I'm stuck with synchronization of comments between parent - child(s) tickets.

For one of my customers, I have configured 2 jira projects for the follow up of incoming Requests. 

Projects are divided as following:

-  RFC project for Requests

- Change project for Change (linked) tickets

Workflow structure:

Business  creates RFC. Automatically Change tickets will be created in the Change project based on selection of Components. Those newly created Change tickets are linked through link type 'Child'.

So RFC can contain more than 1 linked (change) tickets.

At some point in the workflow of a Change ticket, the assignee can ask more info from business, through transition button 'Ask more info'. 

To notify business about the question, I've setup 'Email this issue' post function with JMWE. The comment which is entered during the transition is in the notification visible to the recipient.

In the meantime the status of RFC ticket changes to 'Awaiting business info'.

Business replies through transition button 'Resubmit', entering the answer in the comment field which is on the transition.

So far it works fine. 

Imagine all of the Change tickets has requested more info through 'Ask more info' transition. How can business answer separatly all Change tickets?

Has someone experience with this matter? Any help would be appreciated!

Thank you in advance.

 

 

1 answer

Zehra,

 

Have you considered using Automation for Jira for this instead of JMWE? It has exponentially greater flexibility and could definitely handle this need. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,142 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you