How to remove team member from JIRA SOFTWARE[FREE]

[Arjun Misra]

Hey --

I have project and we are using Jira Software. I temporarly added two members to view the board. I would like to remove them now but I can not seem to remove them. I only can add people. I am an administrator on the project but since it is a free version all members are admins.

Is there an option I am missing? How do I remove them from the project?

Thank you! 

[colin_j_connelly]

I have to agree with Nick.  An inability to remove someone from a project or even change a user is something that would have impacted my decision to recommend this product if I had known about it.  I work in governments in countries with extremely low budgets and no access to a credit card.  Any software with recurring costs simply does not get the invoice paid on the second payment.  This product was helpful as a free tool but this limitation in the environments I work in will have me looking for alternatives.  Forcing someone to start an entirely new project to change a user is absurd, assuming that is even possible using the existing email addresses.

[John Funk]

It’s like any other software, you have to pay for full features. You can’t expect a free piece of software to do everything you want it to do. You can make the user an active and they will not have access to the project.

[Nick Nifadeff]

How can removing a new user within the user cap be a feature?

It's clearly a bug, a negligence, a dont-give-a-shit attitude. Feature could be adding AND removing a user.

If Atlassian feels too stingy to give a usable access for free to its products, remove this free tier plan. But don't call this basic functionality "a feature".

[colin_j_connelly]

I think you missed my point.  My issue is making free users aware of this limitation at decision time, not the limitation itself.

And, I would never expect free software to "do everything you want it to do" but the ability to change a user on a short list of users is one of those things I would consider basic functionality.  But that's me.  Simply because changing a user in the free version actually means deleting your entire project and starting the entire project again with a new user list.  Which is perhaps something free users should have awareness of before deciding to engage the free version of this product.

[Nick Nifadeff]

I think they've introduced this "feature" accidentally, and now prioritising other "jiras", for instance, bug fixing for paid users.

Atlassian don't have time/desire to fix it now for free users, and coin this bug as a "feature".

I wouldn't release software with such "feature", it can be damaging to the firm's reputation.

[Chimdimma Nwachukwu]

I am retracting my initial comment because I have been able to remove users from my board without deleting my project. If you still have issues with removing a member after an automatic upgrade, check out this article. https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

Thank you.

[John Funk]

Hi Arjun - Welcome to the Atlassian Community!

Is this a Next-gen Project? Or a Classic Software Project? 

[Arjun Misra]

Hi John --

Thank you for the welcome!

It is a next-gen project

Thank you,

--Arjun

[John Funk]

You should be able to go to Project Settings > Access and remove the user from access to the project. 

[Arjun Misra]

I do not see the remove option anywhere is plan site. Maybe I missed it?

Here is a couple of screenshots:

[Daniel Ebers]

You did it all correctly but "Free" plans do not permit this kind of access settings.
You would have to upgrade your plan.
Please also review the explanation on that: https://confluence.atlassian.com/display/AdminJIRACloud/Jira+Cloud+plans

The current behaviour is: Anyone with access to the "yoursitename" site can access and administer this project.

[Arjun Misra]

Hi Daniel --

Thanks! That makes sense. weird but makes sense.

Thank you,

--Arjun

[Nick Nifadeff]

What sense does it make? You can add user to project, but cannot delete it? It's a non-human logic.

[John Funk]

The point is that it doesn't matter with a Free version - everyone has access to everything. It doesn't matter which role you give them or don't give them - they are still treated as Administrators. 

[Tien Lit]

Hi, I'm an administrator and not free version user, how can i remove team member? 

[colin_j_connelly]

See my reply.  It looks like you have to delete your entire project and start again with a new user list if you want to change the user list.  Perhaps John can verify that is the correct procedure for changing a user in the free version.