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Hey, my team is overwhelmed by noise from Jira emails.
In jira server i can change frequency described here by Batching email
How to do that in Cloud?
Sample: user commented on a issue and mentioned me, seconds later he assigned that task to me and then made many small changes like Estimates, labels, and some custom fields. I got 3 separate emails.
1. About a comment and mention
2. About Assignment
3. Bulk changes
I want a single email where i can see @mention and assignment and all small changes, especially if they all occured within 1 minute.
I dont mind getting a new email for a different task key but i wish to get all updates like on pic. 2.
How to achieve that on cloud?
Hi Alexey,
Are you a Watcher on the card? If so, that's probably the problem.
@John M Funkby default - yes, but my personal settings are set to not send any mails if I'm a watcher.
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It might be the Notification scheme is overriding that though. Check the scheme to see who notifications are going to.
The best advice I can give you is to remove yourself as a Watcher on those issues.
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@John M FunkI do want to receive notifications, I'm asking about email frequency. Users do not like to receive 15 emails about a single task.
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That's what happens when you use the Watcher field. There are other ways to receive notifications less often - like using Automation for Jira, or modifying the Notification scheme for when notifications are sent.
Or you can create a dashboard that uses an Activity Stream gadget that will show all of the activity for you to view when you want, but it doesn't send emails.
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Settings says i will not get any mails where I'm watcher. so that's something else.
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Did you check the Notification scheme? It might be overriding it.
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