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How to reactivate my account.

Andrea Camargo Rodrigues
Andrea Camargo Rodrigues
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Apr 25, 2023

Recently, by mistake, I added more than 10 members to my staff account, and now my account got expired. Is there anyway to reactivate this free account?

I've already excluded one member and it got back to 10, as it should be for a free trial.

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Trudy Claspill
Trudy Claspill
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Apr 25, 2023

Hello @Andrea Camargo Rodrigues 

Welcome to the Atlassian community.

As per this post you should open a support ticket:

  1. Go to https://support.atlassian.com/contact
  2. Select "My account"
  3. Then select "Help with a deactivated site"
  4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.
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Andrea Camargo Rodrigues
Andrea Camargo Rodrigues
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Apr 25, 2023

Thank you for your support.

I'm already in contact with the support team.

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Trudy Claspill
Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 25, 2023

That is the path to getting your issue solved.

This is a community of Jira users so we are not able to help directly with deactivated, cancelled, suspended, or expired products or accounts.

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