How to mention a user when using Send Microsoft Teams message automation action?

[Larissa Akemi]

Hello!

Maybe the question is more Microsoft related, but... Is there a way to mention a user in Microsoft Teams when sending a message with the Send Microsoft Teams message action in the automation rules?

[Charlie Gavey]

Hi there,

I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket:

https://codebarrel.atlassian.net/browse/AUT-1694

Thanks for letting us know.

Cheers,

Charlie

[Norberto Henriques]

I wonder if there are any updates on this topic.

I'm also trying to create an automation that mentions an MS Teams channel name so that everyone on that channel is notified.

[Britta Neugebauer _yasoon_]

Hi @Norberto Henriques , that is a great idea. My company yasoon has developed an app to integrate Microsoft 365 to Jira and Jira automation. With the app you can use Triggers / Actions in Microsoft Teams. E. g. you can post a specific message into a Microsoft Teams channel once your issue was transitioned to a certain status. We're curious to hear about your use case. If you're interested, you can book a demo here: https://outlook.office365.com/owa/calendar/MeetMicrosoft365forJira@yasoon.com/bookings/

[Jan Čislinský]

As a workaround, you can use the "Send web request" action where you configure the entire payload according to the MS Teams documentation.

[Jan Čislinský]

MS Teams supports User mention in Incoming Webhook with Adaptive Cards

The feature discrepancy is on the Jira side.

[Sam Prince]

Unfortunately those Teams webhooks are now deprecated in favour of a convoluted Power Automate workaround that Microsoft and none of their customers prefer.

[Move Work Forward]

Hello,

I am sorry to say, but it not technically possible.

Jira Automation uses Incoming Webhooks from Microsoft Teams and they do not support mentions.

Cheers,

Leo

[Bill Sheboy]

Hi @Larissa Akemi 

I recall seeing a similar Jira question a while ago indicating this was not possible yet due to limitations on the MS Teams side.  Perhaps check on the MS support area for Teams to see if someone has solved this.

To do the similar thing with Slack, you need to capture and store the Slack user id information in Jira somewhere for use in the message from automation.  However it seemed MS Teams did not have the ability to mention the user from an externally supplied message.

Kind regards,
Bill