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How to map imported user object to Atlassian user in tickets
We are currently setting up Asset. Our wish is to map hardware and requests coming both from JSM customers (without Atlassian license) and active atlassian users.
- Since I cannot see a way to automatically create user objects based on Customers in JSM, we have decided to import all users from approved domain in as objects
- The user object has been set up with:
- Email (label) = same email address as Atlassian accounts
- Name = text
Since the label field is using same email address as the Atlassian accounts, I was sure that we could, in tickets, map the user object to reporter for a ticket. But I cannot get it to work. Might be misconfiguration of the filter issue scope, but as I have now tested and tested heaps of various configurations I am starting to wonder if:
Direct mapping to reporter of a ticket will only work if the label-field of the object type is of Type User?
Am I totally wrong here?
Here are some of the various configurations I have tried, all fail:
1 answer
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