In our Jira software, we are using the Simplified Workflow, which consists of statuses To Do, In Progress, In QA Testing, and Done.
While viewing any bug, we see the resolution field but it seems to not editable:
1) Do I have to make changes in the workflow?
2) Why is that field coming up in the first place if I don't have it in my workflow?
You do NOT make it editable. You should only set it when closing an issue, and, you should *always* set it, or Jira does not work properly. It does not matter if you think you don't use it, Jira needs it to be used properly.
See yesterday's discussion on the same matter at https://community.atlassian.com/t5/Questions/Can-not-Edit-Resolution-Field/qaq-p/749848
If you do not want to ask the users to select one, then instead of a screen, use a post-function for "set Resolution to ..." on the transitions instead
I totally agree with you, the resolution field should never be editable!! However, someone, somehow in my organisation has made it editable in one of the schemes. As I don't know how you would make it editable in the first place I don't know how to undo it.
Any ideas? I understand if you don't want to reply on this thread though, as that would essentially be providing instructions on how to make it editable in the first place...
Look at your list of screens and where they are used. Any screen that is used for "create" or "edit" issue in the issue type screen scheme needs to be checked for the resolution field - remove it from any screen that is for create or edit because they are wrong.
Glad it was helpful! The way resolution works is one of the weirdest hangovers I've seen in Jira, and it's rare to find any admin who has not got it wrong (or seen one of these conversations before they get it wrong). Takes me back to when I got it so so wrong (I'm old - I'm talking Jira 2 at this point!)
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