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How to make a dashboard that displays how many times a ticket has been in a status

Edited
samuel_t I'm New Here Sep 20, 2022

Hello,

For my QA dashboard, I would like to make a dashboard with following informations :

  • A board or a graphic that displays number of ticket by how many times they have been in "blocked" status.
  • A board or a graph that displays how many tickets have been in "blocked" status for a period (by day or by month for example).

Could you help me please ? Thanks !

5 answers

5 accepted

2 votes
Answer accepted

Welcome to the community @samuel_t 

As an alternative, you can try Time in Status for Jira Cloud and its Status Count report will provide you with the data you need (how many times an issue has been in each status).

status count report jira.png

Thisadd-on is developed by my team. Please, let me know if you have any questions.

Hope it helps

0 votes
Answer accepted
Bloompeak Support Marketplace Partner Sep 20, 2022

Hi @samuel_t

Welcome to Atlassian Community!

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status. You can also get status entry count and entry dates reports.

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Status Count & Entry Dates reports.

  • This app has a dynamic status grouping feature so that you can generate various valuable reports as as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

0 votes
Answer accepted

Hello @samuel_t ,

I think I can offer you something that will meet your needs and even more.

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for these needs. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee. You can especially user the Status Duration report type to see how long your issues stayed in Blocked status.

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_AssigneeDuration.png     

In addition to these, Time in Status has two other report types that will help you.

First, Time in Status has Any Field Duration report type. This report type asks you to select an issue field and can display "how long that issue field had each value". For your case I suggest you introduce a "Block Reason" field to your system. Populate this field with a reason whenever an issue is blocked and clear this field whenever the block is removed. This way, you can prepare this report based on the "Block Reason" field and see how long your issues were blocked for each reason. (Below is a screenshot showing this report for 3 imaginary Block Reasons: Customer, Infrastructure, Purchase)

tisCloud_AnyFieldDurattion_BlockReason.png

This report type also has a sibling report: Any Field Count. This report type does the same calculation but instead of displaying the times, it shows how many times each value was used. In your case, you can use this report type to see how many times each issue was blocked for each reason. 

tisCloud_AnyFieldCount_BlockReason.png

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total block count week or average block time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

0 votes
Answer accepted

Hi @samuel_t 

If you are fine with a mktplace app, you can try out our add-on to get this data.

The "Status Count" report shows the no of times each issue was in which status.

 

Time in Status Reports 

The main features are as below

  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Transition Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget

TIS - Count.PNG

0 votes
Answer accepted
Alex Koxaras Community Leader Sep 20, 2022

Hi @samuel_t and welcome to the commynity

Bad news is that, currently, you can't create custom graphs in Jira out of the box. You have to have an app of some sort. Any native solution I believe that would be overkill..

I would suggest to check apps like Time in Status or similar

samuel_t I'm New Here Sep 20, 2022

Thanks for your answer @Alex Koxaras 

Like Alex Koxaras likes this

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