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How to hide time to resolution SLA in particular request type?

Suseendran Rajkumar
Suseendran Rajkumar Apr 11, 2023

I want to remove time to resolution SLA in a particular request type.

we have three type of request type.

1.Service

2.Request

3.Update

I want to remove Time to resolution SLA in update request type , remining two request type we want to show time to resolution SLA.

 

 

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Kelly Arrey
Kelly Arrey
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Apr 11, 2023

Hi @Suseendran Rajkumar

Please see Configure the Issue Layout.

HTH, 

Kel

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Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_
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Apr 11, 2023

Hi @Suseendran Rajkumar,

All you need to do is update the JQL queries for your SLA so you exclude the Update request type. The following JQL should get you there:

"Customer Request Type" != "Update"

 Make sure to include that part of the filter in every SLA target you specify.

Hope this helps!

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