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How to get pre filled Description while creating tickets in Jira Server?

Vivek Garg
Vivek Garg Apr 14, 2023

I want to have some data pre filled in Description box while creating tickets in Jira Server. How can I do that?

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Marco Brundel
Marco Brundel
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Apr 14, 2023

Hi @Vivek Garg ,

First a question, do you work with Jira Server (on premise) or with Jira Cloud? In your question you mention Server but the labels indicate Cloud.

Then regarding your question, with Automation you can edit the description and add data here. See attached screenshot.
See als this link with information about smart values.

Regards, MarcoScreenshot 2023-04-14 at 13.53.10.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 14, 2023

Hi @Vivek Garg 

If you want the description to be pre-filled during the ticket creation, then you have to use Scriptrunner's behaviors and write a small script for it. Here you can have a quick look at Behaviors https://docs.adaptavist.com/sr4js/latest/features/behaviours

In this thread there is also a script you can use https://community.atlassian.com/t5/Jira-discussions/How-to-populate-Description-field-with-default-value-based-on/td-p/1548120

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