How to duplicate comments from Service Management to Work Management

Jose Javier Torres
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 13, 2024

Hi, 

I have a service management project were all the users log different types of requests. some requests require programming those request that do require it im cloning them into my Work Management log and linking the issue. I was wondering if any comments added by the it group can be duplicated in the link service issue. the purpose is to eliinate the double documenting. 

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hello @Jose Javier Torres 

Welcome to the Atlassian community.

It is possible to copy comments between linked issues using Automation Rules.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Given that you want to copy comments in issues in one project to issues in another project your will have to create a multiple project scoped rule. That will have to be done from the Settings > System > Global Automation interface.

In the Rule Details page you need to specify that the scope is multiple projects, and then specify the two projects this concerns:

Screenshot 2024-03-13 at 12.44.02 PM.png

The rule would look something like this:

Screenshot 2024-03-13 at 12.39.25 PM.png

The first condition is to check that the comment has been made in your JWM project.

You then add a branch to access the issues linked to the issue where the comment was added. You may want to refine that branch to only look at issues that were linked use 1..n specific type of Issue Links.

The condition within the branch is to ensure the comment will be copied only to the linked issues that are in your Service project.

And the last step is to actually add the comment to the linked issue.

In that step you may also want to set whether the comment will be visible to Customers.

Screenshot 2024-03-13 at 12.43.02 PM.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events