How to create a time triger?

[Petar Cvetanović]

I want to create several automation rules that triggers specific JIRA user via mail when time in a specific status is over for example 3 days. How to do it? I will have for each status a differnt time trigger (fo status will will be 3 days, status 2 4 days etc.)

[Piet Pieters · Accepted solution]

Hi @Petar Cvetanović , 

Welcome to the community! 

This cannot be done out of the box, since last transition date is not something we can query. 

But I have seen this use case before, and I would do the following: 

• Create a date (-time) field called "Last transition" and add it to the needed project
• Create a rule so that, whenever an issue  all or your selection) is transitioned, said field is filled with current date
• Create a timed rule that checks for status and said date field with which ever actions you need. 

Hope this helps, let mo know if you run into a problem!

- Tessa