How to assign issues created by mail handler to specific Iteration or Epic?

Hi,

We are using JIRA Agile and JIRA Service Desk and we have configured an e-mail Handler in order to add new Issues. The problem is that we don't know if there are any Tip to automatically assign this task to an specific iteration or Epic (like put #Epic1 in subject for instance).

Is it possible in some way?

Best regards,

Joan

2 answers

Hey there,

should be possible with the ScriptRunner Plugin.
You can create a scripted postfunction in your workflow - in the Create Step you have to define a value for a customfield or the epic itself and set the value for what you want.

Incoming Mail creates Issue.
In the post function of this issue is the scripted post function which write your values from the mail.

Hope this can help.

Greets
Simon 

Thanks but we are using Cloud version of JIRA and this plugin isn't available for our version.

 

Best,

 

Joan

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,033 views 7 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you