How to assign issues created by mail handler to specific Iteration or Epic?


We are using JIRA Agile and JIRA Service Desk and we have configured an e-mail Handler in order to add new Issues. The problem is that we don't know if there are any Tip to automatically assign this task to an specific iteration or Epic (like put #Epic1 in subject for instance).

Is it possible in some way?

Best regards,


2 answers

This widget could not be displayed.

Hey there,

should be possible with the ScriptRunner Plugin.
You can create a scripted postfunction in your workflow - in the Create Step you have to define a value for a customfield or the epic itself and set the value for what you want.

Incoming Mail creates Issue.
In the post function of this issue is the scripted post function which write your values from the mail.

Hope this can help.


This widget could not be displayed.

Thanks but we are using Cloud version of JIRA and this plugin isn't available for our version.





Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,486 views 10 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you