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How do you download a cloud JIRA backup when using OneLogin?

Chris Lambert3
Chris Lambert
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July 23, 2016

After generating a cloud backup, I'm presented with a dialog to log in.  If I understand correctly this is supposed to just be your username and password.  However, how does this work when using OneLogin (i.e. JIRA does not know my username and password)?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 23, 2016

Cloud only supports internal and google accounts, so whatever OneLogin is doing to provide the account, it's nothing more advanced than a simple "password safe".  To get the backup, you'll need to log in with the user/password combination that OneLogin is hiding.

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