How do you download a cloud JIRA backup when using OneLogin?

[Chris Lambert]

After generating a cloud backup, I'm presented with a dialog to log in.  If I understand correctly this is supposed to just be your username and password.  However, how does this work when using OneLogin (i.e. JIRA does not know my username and password)?

[Nic Brough -Adaptavist-]

Cloud only supports internal and google accounts, so whatever OneLogin is doing to provide the account, it's nothing more advanced than a simple "password safe".  To get the backup, you'll need to log in with the user/password combination that OneLogin is hiding.