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How do I send an automatic Teams message for a new ticket that is created?

Shayan Ali
I'm New Here
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Nov 02, 2023

For new JIRA tickets that are created with a certain label, I want to the JIRA/Teams integration to send an automatic message to individual chats/group messages. These would be bug tickets with a certain label for a launch our team is doing.

I do NOT want this message going to a Teams Channel but rather an individual chat. How do I go about doing this? Thanks!

2 answers

1 vote
Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 03, 2023

Hi @Shayan Ali ,

Thank you for this question. If you're open to work with a third party app for this use case, then Microsoft 365 for Jira would be a fit. 

You can set up a Jira automation with the app and trigger an action to send a message in a Microsoft Teams chat and include the participants of your choice. This is how it works: Enhanced Jira automation with Microsoft 365 for Jira

Please note: I work for yasoon, the company developing Microsoft 365 for Jira, so I tend to like and recommend it 😊

The app is free for up to 10 users. If you need help setting it up or if you have further questions, you can book a demo with us.



0 votes
Bill Sheboy
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Nov 02, 2023

Hi @Shayan Ali -- Welcome to the Atlassian Community!

I do not believe that is possible at this time.  Please see this earlier question on this topic:

Kind regards,

Shayan Ali
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Nov 02, 2023

Thanks Bill - appreciate the prompt response! I was able to vote on the issue where the work is being tracked.

Like Bill Sheboy likes this

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