Customer created task are always visible in the customer portal. But I think the problem is Jira considers finished any task that has a Resolution. If your Fix status puts the Fix resolution, the issue is not going to appear under Open Requests in the customer portal. It is going to be under the Closed filter.
So If you want to keep this status but be an open status for the customers to keep track of it because the issue it is not fixed. You are going to have to modify it so in this status you do not put a Resolution.
Remember for Jira, having a resolution usually means the issue is finished.
Regards
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