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How do I get custom Jira subscription notifications in slack?

I have created a custom jira filter for open tasks approaching or passing due date. This is working as an email subscription. How can I forward this notification to the slack channel? There is no event to trigger the slack integration subscription such as user change or status change.

1 answer

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John Funk Community Leader Jan 03, 2020

Hi Shannon - Welcome to the Atlassian Community!

Do you have the integration with Slack already set up? If not you can get more info here: 

https://rsjiraadmin.slack.com/apps/A0Z9RG265-jira-integration

Also, the Jira add-on called Automation For Jira has an easy interface to send messages to a Slack Channel. 

Thanks for the welcome John. I do have integration set up. We are using jira cloud, and I have the cloud bot working, I just can't figure out how to trigger this particular message with no event. I'll check out the automation for jira add-on thanks.

John Funk Community Leader Jan 03, 2020

Not sure that I exactly understand what you are trying to accomplish. When do you want the message sent to Slack? What happens in Jira that would "trigger" the send?

That's exactly the issue. A custom filter I can subscribe to but don't seem to be able to add the slack email explicitly for receiving or add another way. 

project = RWAWMISU AND resolution = Unresolved AND due <= 1d ORDER BY created DESC


John Funk Community Leader Jan 03, 2020

So you are wanting a scheduled event or subscription email sent to the channel - correct?

yes! Subscription email 

John Funk Community Leader Jan 03, 2020

Ah, you might be able to do that with Automation For Jira then. Create the filter, which you obviously have already done.

Then setup a "Scheduled rule" for that filter to run at a certain time.

Then add an Action to Send Slack Message. 

@John Funk , just following up on this as I have a similar use case to Shannon.  In my filter subscription options, I don't have an option to send the subscription of open cases as a link or message to a Slack channel. I can send it to me personally, or to an established group in JIRA only.

 

As far as I know, I believe the Slack-JIRA integration can only send updates to Slack channels for individual JIRA case updates that fit the criteria of the JIRA filter you set up.  I'd like to send a filtered listing of JIRA tickets to a Slack channel, which I currently have sent to me personally via JIRA filter email subscription.  Does that make sense?

John Funk Community Leader Jul 01, 2021

To be honest, I am not sure exactly what they are doing with that now. Your best best is probably to submit a support ticket:

https://support.atlassian.com/contact/#/

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