How do I automatically add watchers from a custom people field

[Callie Dambrisi]

We have created a custom people field called "Supporters" on all of our issue types. When I add / remove someone as a "Supporter", I would like to automatically add / remove them from watchers on the ticket.

I tried to do this via Automation, but my current code does not seem to be working. Has anyone successfully done this with a Custom People Field?

[Tomáš Vlach · Accepted solution]

Hello Callie,

try following

{{customfield_XXXXX.accountId}}

Where customfield_XXXXX  is your custom field Supporter, the ID value (XXXXX) of your custom field can be found in the URL address while editing the custom field.

Tom

[Tomáš Vlach]

I would also check the Remove all existing watchers option, to get all of the current "Supporter" users.

[Kai Becker · Accepted solution]

Hi @Callie Dambrisi 

welcome to the community and thanks for your question.
You need to update the field via the advanced update function.

Please have a look at the answer from Mikael in this thread