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How come my sprints don't show up in Advanced Roadmaps

I have scheduled sprints and several that have been created and loaded in jira. None of my sprints show up in the advanced roadmap timeline. I only see projected sprints.


I do see the sprints in the sprints field as an external sprint. there's no explanation in jira documentation about this.

Worst support and sales ever!

1 answer

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Hello @ali.alavi ,

It sounds like you have selected either a Project or a filter as the plans issue source.  You need to select a board as the issue source and this option will give you the ability to manage sprints from those boards.

Check out the What is a plan documentation for more details about the capabilities of the different issue sources.  Notting there are three options to choose from Boards, Projects, & Filters, and the recommendation is:

Out of the three (3) issue sources, we recommend that you use Scrum boards. This gives you the ability to manage sprints from those boards, plan the capacity of future sprints, and assign issues to sprints — all directly from your plan.


That is also not the issue. I tried multiple ways. What's worst is having your PM make an appointment with me and then not show up to his own meeting. Very indicative of my experience with Atlassian customer service and support. @Earl McCutcheon 

Hi @ali.alavi ,

thanks for the update and I found the thread where you were trying to set up a meeting with @Roi Fine, he replied to your comment clarifying his availability and would be happy to reschedule, see his comment here:

Apologies @ali.alavi, due to the time difference between your time zone and Australia's you created the meeting at 3am (whilst I was asleep) to start 5 hours later and didn't see the invite until I started work at 9am. I've adjusted the settings to avoid this happening in the future - My team is happy to reschedule though.

So please do reach out to reschedule.


Hi Earl,
I tried to change the "issue Type" for my advanced roadmap to Scrum, but still can't see the sprint(s) on top of the roadmap.
Are there any more changes since your last update?


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