How can a custom field be added to the request column section of the JSM customer portal?

Amal P March 7, 2024

How can customized elements like labels or tags be added to the requests column section of the Jira Service Management customer portal?image.png

1 answer

1 vote
Elitsa Velikova March 7, 2024

Hi @Amal P ,

The standard issue search is quite limited.

You can check our app Advanced Portal Reports.  It provides your customers on the portal with an extended search - a table report where they can see, search, filter and export all their Jira Service Management tickets, including any custom field and many additional details (like labels, SLAs, custom fields, etc.), with a very simple UI.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa

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