How can I set the "Request type" on an issue created from Jra

[Ryon Riley]

I have two automations set up to schedule changes in the Change Calendar on a JSM project. Those automation are:

1. From a Jira story, create an issue on the JSM side with populated fields - Actual date, Actual end, etc.
2. On the JSM side, edit the newly created issue to set the "request type" on the issue.
   
   

The second automation fails with an error:

Field 'customfield_10148' cannot be set. It is not on the appropriate screen, or unknown. (customfield_10148).

When I look at the custom field (id 10148), it is the "Request type" field. The way I interpret the error is the "Request type" has to be part of the screen that the automation relies on, but I'm not sure.

Any help would be greatly appreciated.

[Ryon Riley · Accepted solution]

This is resolved. It turns out there was a conflict with an old custom field named "Request type" that was causing the automation to fail because it couldn't locate the proper system field called "Request Type."

[Kian Stack Mumo Systems]

@Ryon Riley,

Are you creating the change request in the JSM project?

Thanks,

Kian

[Ryon Riley]

@Kian Stack Mumo Systems The first automation (in Jira) creates the issue (change request) in the JSM project, yes. I blanked out the name of the JSM project for privacy.

[Kian Stack Mumo Systems]

I got it to work this this: