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How can I add pre-default text in description field in bugs?

Hi guys.

My goal: have a template for QAs when they create bug in JIRA.

I tried Automation to do this:

When: issue created
Then: edit field "description"

I have 2 problems:
1. When is not specified for issue type.
2. Description is updated when your created -> closed -> opened ticket. Which could bring overwriting info in description when ticket on the first step (created).

How can I resolve this?


2 answers

Does anyone have an answer to this?

0 votes
Gaurav Community Leader Nov 08, 2021

Hello @Evgeny Tylin 

This scenario can be approached in the following manner:

  • When an issue is created
  • If the issue type is 'BUG'
  • Update the description

But, please note the automation is run only after the issue has been created, so the description would be overwritten. This can be limited to update only if the user has left the description blank if that suits your use case.

If you wish to display some pre-default text, you can set it up in the description field and limit it using context.

Alternatively, you can check the marketplace for some relevant plugins.

Hi @Gaurav 

It is not quite clear for me 

"If you wish to display some pre-default text, you can set it up in the description field and limit it using context."

How can I do this?

Gaurav Community Leader Nov 08, 2021

Hello @Evgeny Tylin 

In order to do this, you will need the system administrator privileges.

Like Evgeny Tylin likes this

Could you please say where exactly I can do this if I have those?

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