Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How I can trigger a label in Jira to be automatically added on a ticket when raised from Zendesk

Sandra Iriarte
Sandra Iriarte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 21, 2018

Hello, 

I am currently using Jira integrated with Zendesk.

One of the problems that I am having is that I want a specific label to be added on the Jira ticket when I create the issue from zendesk within a specific project. (basically when I select the project I would like a specific label to be added on the jira ticket)

I cannot find the way of doing it. 

Could you please help me? 

Thanks

Answer
Watch
Like Be the first to like this
355 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 21, 2018

how does Zendesk create tickets? Is there a specific user associated w/ ZD? If so you can use automation to add your label.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events