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  • How I can trigger a label in Jira to be automatically added on a ticket when raised from Zendesk

How I can trigger a label in Jira to be automatically added on a ticket when raised from Zendesk

Sandra Iriarte
Sandra Iriarte
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November 21, 2018

Hello, 

I am currently using Jira integrated with Zendesk.

One of the problems that I am having is that I want a specific label to be added on the Jira ticket when I create the issue from zendesk within a specific project. (basically when I select the project I would like a specific label to be added on the jira ticket)

I cannot find the way of doing it. 

Could you please help me? 

Thanks

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Jack Brickey
Jack Brickey
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November 21, 2018

how does Zendesk create tickets? Is there a specific user associated w/ ZD? If so you can use automation to add your label.

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