Hello @Customer Service STI
We are users of our own Jira instances. We don't have access to your Jira instance and can't fix your issue.
If you can provide more information about your issue we might be able to offer advice about how to get it fixed.
What type of project are you working with - Business/Work Management, Software, or Service?
What error message are you getting when you try to attach the file to the issue?
How big is the file?
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...