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Help. I canr upload my file ini reply to customer. please fix it

Help. I cant upload my file ini reply to customer. please fix it

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Hello @Customer Service STI 

We are users of our own Jira instances. We don't have access to your Jira instance and can't fix your issue.

If you can provide more information about your issue we might be able to offer advice about how to get it fixed.

What type of project are you working with - Business/Work Management, Software, or Service?

What error message are you getting when you try to attach the file to the issue?

How big is the file?

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