Hello-world plugin install returns "cannot be installed on this Cloud instance"

[Geoffroy Van Den Broucke]

Hello,

I am getting started with plugin development for Jira Cloud (Jira Software). I have followed closely the steps described in the following tutorial: Getting started (atlassian.com)

I have made my files available from the web using ngrok, see below picture.

Here is the content of the atlassian-connect.json file:

{
     "name": "Hello World",
     "description": "Atlassian Connect app",
     "key": "test.emixis.plugin.jira",
     "baseUrl": "https://<hiddenurl>.ngrok.io",
     "vendor": {
         "name": "Emixis SA",
         "url": "http://emixis.com"
     },
     "authentication": {
         "type": "none"
     },
     "apiVersion": 1,
     "modules": {
         "generalPages": [
             {
                 "url": "/helloworld.html",
                 "key": "hello-world",
                 "location": "system.top.navigation.bar",
                 "name": {
                     "value": "Greeting"
                 }
             }
         ]
     }
}

Private listing and developper mode are enabled, but when I upload, I get this error:

"https://<hiddenurl>.ngrok.io cannot be installed on this Cloud instance."

Which doesn't help a lot. I have looked for similar issues in the forum but didn't find anything I could try.

Thanks,

[Darin]

Hello @Geoffroy Van Den Broucke did you ever get an answer? I have the exact same issue.

I'm following examples such as this to get a sample app, but I can't find anything online that solves this "https://<hiddenurl>.ngrok.io cannot be installed on this Cloud instance" error. 

[Bill Sheboy]

Hi @Geoffroy Van Den Broucke 

Did you see this post with the same symptom, and a solution:

https://community.atlassian.com/t5/Answers-Developer-Questions/cannot-be-installed-on-this-Cloud-instance/qaq-p/570117

Best regards,

Bill