cannot be installed on this Cloud instance

[Alex Kinnee]

I am developing an Atlassian connect addon using Atlassian connect express, and I am getting the most unhelpful error message. "https://<redacted>/hello-world cannot be installed on this Cloud instance."

Can I get some steps for how I would go about troubleshooting this?

I dug through the code from the example apps and I am not seeing anything obviously wrong. I can access the the connect file just fine at "https://<redacted>/hello-world/atlassian-connect.json" and it is publicly accessible.

Thanks.

Edit: I am trying to install this to JIRA.

Here is my descriptor:

{
	"key": "<redacted>-hello-world",
	"name": "<redacted> Hello World",
	"description": "Hello, World!",
	"vendor": {
		"name": "<redacted>",
		"url": "http://<redacted>.com"
	},
	"baseUrl": "https://<redacted>/hello-world",
	"links": {
	    "self": "https://<redacted>/hello-world/atlassian-connect.json",
	    "homepage": "https://<redacted>/hello-world/atlassian-connect.json"
	},
	"authentication": {
        "type": "jwt"
    },
    "lifecycle": {
        "installed": "/installed"
    },
	"scopes": [
		"READ"
	],
	"modules": {
		"generalPages": [
			{
				"key": "hello-world-page-jira",
				"location": "system.top.navigation.bar",
				"name": {
					"value": "Hello World"
				},
				"url": "/hello-world",
				"conditions": [ {
					"condition": "user_is_logged_in"
				} ]
			}
		]
	}
}

[Dave · Accepted solution]

Just want to make sure that you are in fact, passing in the url "https://<redacted>/hello-world/atlassian-connect.json" to upm to obtain your descriptor from?

If you are using "https://<redacted>/hello-world", the default ACE project (setup via "atlas-connect") will:

1. Supply an html page that requires authentication on requests to "/hello-world",
2. Redirect "/" to "/atlassian-connect.json"

I have just replicated this warning by supplying HTML instead of JSON, but there can be other ways to get that warning message unfortunately 

[wadey]

Hi @Alex Kinnee, this error message is returned by the Plugin Manager - within your Atlassian Cloud product - when side-loading installation of an add-on is forbidden. 

For Atlassian products that constitute your development environment you can enable "development mode", for which you would follow the instructions here: https://developer.atlassian.com/static/connect/docs/latest/guides/development-setup.html#enable-development-mode

For Atlassian products that also represent your production instance of JIRA (in your case, judging by your tags) we recommend you set up a private listing of your development add-on on Atlassian Marketplace: https://developer.atlassian.com/static/connect/docs/latest/developing/cloud-installation.html

Hope that helps -nick wade
Head of Ecosystem Business 

[Alex Kinnee]

I do have development mode turned on. Thanks.

[wadey]

Glad the dev team got you sorted out man! 

[Robert Massaioli _Atlassian_]

@Eric I highly recommend that you open your own question and link back to this one. Your circumstances might be different.

[Eric Olson]

I realize this question has an accepted answer but....... I am running into the exact same symptoms as described above: I have a very simple ACE add-on that refuses to install when working through UPM.  If I configure the credentials.json file, then the add-on gets installed/uninstalled as it should be.  I'd like to be able to install the add-on on multiple instances without have to configure credentials for each instance it is being used on.  Any ideas on what is going on here?

[Dave]

Awesome  done 

[Alex Kinnee]

@Dave Haden: I believe that solved it. Please add it as an answer so I can accept it. Thanks!

[Alex Kinnee]

So I should paste the URL directly to the atlassian-connect.json file?

[Dave]

Also with using ACE, I would recommend using the auto installation feature, by creating a "credentials.json" file like the one in the template, and adding this file to your .gitignore

[Robert Massaioli _Atlassian_]

Can you share your descriptor with us and the Atlassian product that you are trying to install it into? Cheers!