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Hello, everybody! When I update a card in Jira, the field resolution sets to done.

Marcelle Toutain
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May 18, 2018

Hello , Community!

Can you help me, please?

When I update a card in Jira, th e field resolution sets to done, even if I didn´t do it! After that, I can´t change the field again.

Is it normal? 

Thank you!

1 answer

0 votes
Nic Brough -Adaptavist-
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May 18, 2018

One of your admins has broken a screen.

If you have admin rights, you can fix it yourself - go to the "screen scheme" for the issue and look for the screen used for "edit issue".  Remove the resolution field from it.

If you don't have admin rights, you'll need an admin to fix it.

You might also want to tell them "never put the resolution field on any screen other than a transition-to-closed screen"

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