Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Having Troubles Loading New Tickets?

Recently our team has ran into the issue of JIRA loading the same ticket when we look up a new one. We have to refresh the tab or open a new tab each time to get to a new ticket.

This has never been an issue before so I'm not really sure what caused it, but it is happening to everyone on my team. 

2 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Dec 09, 2020

Hi Hunter - Welcome to the Atlassian Community!

I would go ahead and open a Support Ticket with Atlassian for that one.

Hi John,

I tried going that route and it does not give me the option to open a support ticket. It just says to get help from the community or check out the how-to guides.

John Funk Community Leader Dec 09, 2020

Ah, you need to be a Jira Administrator to submit a ticket. 

Also, you cannot be on a Free subscription. But this post says you are on Premium, so I suspect it is the first one then - that you need to be a Jira Administrator. See if you can get someone to submit that for your organization. 

0 votes

Hello @Hunter Geurink,

Thank you for reaching out to Community!

Just for a better understanding of the issue, I would like to know the steps you are following, so we can try to replicate the issue here.

Is this happening on Filters > Advanced search or on the Filters menu directly in the project sidebar?

Is it happening on all projects? Is it a next-gen or a classic one?

Is it happening when the filter shows a few tickets or only on the ones that return many results?

There is a known bug, but it's related to a delay in showing attachments, not the entire ticket details, so it would be important to know if all details are not loading when jumping from one issue to another or if it's only specific details.


Hi Angélica!

The easiest way to show you would be a screen recording, but it looks like it's not going to allow me to attach that.

Essentially it's just whenever we are trying to look up any other ticket than the one we are currently looking at, it will load the same ticket we are on - forcing us to refresh the page each time or open a new tab.

Hi Hunter,

If you don't mind, you can upload it on youtube and share it with us. Here in community, it's possible to upload Gifs, but only small ones. 

I tried to replicate it here, but it works normally, so we would need more details. Can you share with us the information I asked about in my previous answer?

You can also ask your site administrator to create a ticket with our support as John mentioned, so if they allow, the support engineer can access your site and follow the steps to check what is happening.


It appears it might have fixed itself. It's no longer happening!

I will follow up if it does start happening again.



Like # people like this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

880 views 14 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you