Grant View only access free of charge

Oshadhi Vindhyani December 13, 2023

Hi,

I configured the permission scheme with view view-only access role. Can I onboard a client free of charge? Is it possible? 
I'm on the standard plan for Jira cloud software.  

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Trudy Claspill
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December 13, 2023

Hello @Oshadhi Vindhyani 

If you want to assign a user to a Project Role you will need to make them a licensed user.

Jira Software, as a product, does not have the concept of a "free guest" user. The application is made available to paid licensed user, and you can enable Anonymous access. If you enable Anonymous access the projects/permissions that you grant to "Public" will grant that access to everybody on the internet.

Jira Service Management has the concept of a "customer" user who has access only to individual issues through a "customer portal", and you are not charged for customer accounts. Anybody who needs access to the underlying functionality of Jira, though, needs a licensed account or the information has to be made accessible for anonymous access.

Alternately you could look for a third party app that might enable you to share information with users without granting them direct access to Jira.

Here is another post from 2021 that discusses this same topic.

https://community.atlassian.com/t5/Jira-Software-questions/Read-only-access-to-Jira-Projects-Issues-without-a-licensed-user/qaq-p/1875810

Oshadhi Vindhyani December 13, 2023

Thank you so much. This is very helpful and informative. 

0 votes
Ami Hales
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March 5, 2024

I think you're talking about the grant that the South african govt provide the their needy citizens. the name of that grant is the sassa grant. if anyone of you looking the srd status check balance than we are here to assist you.

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Hello @Ami Hales 

Welcome to the Atlassian community.

This community is for questions about Atlassian software products.

The question concerns the Atlassian software product called Jira. So, no, it has nothing to do with monetary grants.

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