Give permission to specific tasks / issues to pusers outside of the project

[Charlotte Rehnström]

Hello!

I have a project that is used for our department, but I need some people outside of our department to be able to see certain tasks / issues. I do not want them to be able to see all issues! How do I give them access to specific tasks or EPICs (with connected tasks), new and old?

Thank you!

[Charlie _DEISER_ · Accepted solution]

Hi @Charlotte Rehnström 

Maybe in this case it's better to use Issue Security Levels, you can check here for more info: Configure issue security schemes | Atlassian Support

Hope this helps!

Regards

[Erki Tammik]

@Charlotte Rehnström 

To share tickets in that way, you need to utilize the issue security functionality.
Essentially, you will add an issue security level to each issue, and then you can use a custom user picker field to share individual tickets with specific people or groups.

The people with whom you need to share tickets also need to have a Jira license.

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1. Create a custom user picker field called 'Access to issue' and add it to the relevant screens that your issue types are using. This field should appear on every issue you want to share.

2.1 Create issue security for your project. | Project settings-> Issue security
2.2 Create issue security level
2.3 Include 'Access to issue' field in your created issue security level
Click on add button and locate your new field from "User custom field value" drop-down field.
In this step also add permissions to your own people.

3. Open Project settings->Permissions add your custom field 'Access to ticket' to "Browse projects" Users / Groups / Project Roles.
If they require additional access, you should also add that field to other permissions as well.

4. You need to bulk change your tickets to add issue security level to your tickets, if you don't do that they will see all the tickets that doesn't have issue security level set.

After completing those steps, you should be able to share tickets individually.

[Charlotte Rehnström]

Thank you, I will investigate this!

[Teresa_DevSamurai_ · Accepted solution]

Now Jira doesn't support permissions on a per-issue or per-epic.

But I think you can follow on the way on this: https://community.atlassian.com/t5/Jira-questions/Permission-on-Issue-Type/qaq-p/1217233