Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Getting error message "Problem accessing the file <plug-in name>" while trying to upgrade JIRA add-o

Hello Support Team, 

I recently go the error message "Problem accessing the file Atlassian Universal Plugin Manager Plugin." while I was trying to upgrade add-ons of my JIRA Server instance. This error occurs on all add-on upgrades in my JIRA instance. 

Can you help trouble shoot the problem? Thanks. 

Jira version is  Jira Server v8.6.0.  



2 answers

I am also getting this error and the Marketplace has been whitelisted by our IT team -- Jira data center v8.18.1

Having the same issue on Jira 8.13.7 on multiple add-ons. Also gives Internal server error when requesting resource when trying to view add-on in dashboards.

Anyone have a solution?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

121 views 6 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you