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Getting Data exception error while updating the ticket

Getting below Error while updating ticket

 

 

 

Exception occurred: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ChangeItem][newvalue,null][field,description][oldstring,<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:11.0pt; font-family:"Calibri",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#0563C1; text-decoration:underline;} p.header, li.header, div.header {mso-style-name:header; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:14.0pt; font-family:"Arial",sans-serif; color:black;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 70.85pt 70.85pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="FR" link="#0563C1" vlink="#954F72" style="word-wrap:break-word"> <div class="WordSection1"> <p class="MsoNormal"><span style="mso-fareast-language:EN-US">Bonjour,<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US">Je reviens vers vous car après vérification nos lettrages sont correct.<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US">Par contre vous avez déduit deux fois l’avoir n° </span><span style="mso-fareast-language:EN-US">95866499.<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-US">Nous avons également un virement de 7841.46 € en attente d’affectation&nbsp;:<o:p></o:p></span></p> <p class="MsoNormal"><img width="749" height="208" style="width:7.8in;height:2.1666in" id="Image_x0020_5" src="data&colon;image/jpeg;base64,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

1 answer

0 votes
Brant Schroeder Community Leader Apr 28, 2021

@panjali baraskar Welcome to the community.    It looks like you are pasting Word Document information into the issue.  Can you please provide some additional information as to what you are doing, specific steps.

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