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I am trying to create subtasks based on a form input. Ideally once a user submits a form within a project, they select from a list of software applications needed. Then from the software applications needed, subtasks within the master ticket are created.
If not possible, I am also trying to setup automation based on a manual action. The helpdesk would hit the action - select each app from a check list. These apps are stored as smart values at this time. For each smart value selected, create a subtask for it.
Hi @Josh Noren
This should be possible via Automation - but can I confirm...
So sorry for the lack of details. I have been tasked to create this workflow with 0 Jira experience so I am learning on the fly.
This is a Jira Service Management form.
I think the form field is only attached to the custom Jira form since I haven't done anything else with it. It ONLY exists in the form I suppose.
The apps are currently just stored in the checklist itself. Sounds like there is a better place to put them?
Thanks so much
Hi @Josh Noren
It is possible, but it's a workaround.
There's a detailed answer I posted for this on this question, but in summary:
There's also some useful information on this question also
This will require a lot of trial and error though.
Your alternative is to create the field in Jira, and link the form field to it. That way you can use the Jira custom field for the rule, which would be significantly easier.