Freshly installed server throws error when inviting comma-separated email list Edited

Mail server was configured and tested. 

 

Technical details

Log's referral number: c40ccafe-601d-4064-8752-c42e123c4288

Cause

Referer URL: https://jira.XXXX.com/secure/admin/user/InviteUser!default.jspa

java.lang.reflect.UndeclaredThrowableException
java.lang.reflect.UndeclaredThrowableException
	at com.sun.proxy.$Proxy4447.addInvitation(Unknown Source) [?:?]
	at com.atlassian.jira.plugin.inviteuser.InvitationManagerImpl.sendInvitation(InvitationManagerImpl.java:55) [?:?]
	at com.atlassian.jira.plugin.inviteuser.InvitationServiceImpl.sendInvitation(InvitationServiceImpl.java:76) [?:?]
	at com.atlassian.jira.plugin.inviteuser.InviteUser.doExecute(InviteUser.java:147) [?:?]
	at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.4.4.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
[.....]
Caused by: java.lang.reflect.InvocationTargetException
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:60) [?:?]
	at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:33) [?:?]
	... 252 more
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
    Database:
    	- name:MySQL
    	- version:5.7.19-0ubuntu0.16.04.1
    	- minor version:7
    	- major version:5
    Driver:
    	- name:MySQL Connector Java
    	- version:mysql-connector-java-5.1.44 ( Revision: b3cda4f864902ffdde495b9df93937c3e20009be )
    
    com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException: Duplicate entry '0' for key 'PRIMARY'
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:94) [?:?]
	at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects.create(TenantAwareActiveObjects.java:266) [?:?]
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
	at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at com.sun.proxy.$Proxy4379.create(Unknown Source) [?:?]
	at com.atlassian.jira.plugin.inviteuser.ao.AOInvitationStoreImpl.addInvitation(AOInvitationStoreImpl.java:55) [?:?]
	... 258 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException: Duplicate entry '0' for key 'PRIMARY'
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_102]
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_102]
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_102]
	at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_102]
	at com.mysql.jdbc.Util.handleNewInstance(Util.java:425) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.Util.getInstance(Util.java:408) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:935) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3973) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3909) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2527) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2680) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2487) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1858) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2079) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2013) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.PreparedStatement.executeLargeUpdate(PreparedStatement.java:5104) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1998) [mysql-connector-java-5.1.44-bin.jar:5.1.44]
	at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98) [commons-dbcp2-2.1.jar:2.1]
	at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98) [commons-dbcp2-2.1.jar:2.1]
	at net.java.ao.DatabaseProvider.executeInsertReturningKey(DatabaseProvider.java:1947) [?:?]
	at net.java.ao.DatabaseProvider.insertReturningKey(DatabaseProvider.java:1861) [?:?]
	at net.java.ao.EntityManager.create(EntityManager.java:366) [?:?]
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:92) [?:?]
	... 281 more

1 answer

Hi Niklas,

There is a knowledge base article titled Duplicate entry 0 for key PRIMARY exceptions in log that may help:

Cause

In MySQL configuration ( my.ini (Windows) or my.cnf (Unix) ), parameter of sql_mode is set to  NO_AUTO_VALUE_ON_ZERO.

Resolution

  1. Stop the application.
  2. Stop MySQL
  3. Edit the my.cnf file (often named my.ini on Windows operating systems or my.cnf on UNIX operating systems) in your MySQL server.
  4. Remove NO_AUTO_VALUE_ON_ZERO from sql_mode.

  5. Start MySQL
  6. Start the application.

Verify the sql_mode and remove NO_AUTO_VALUE_ON_ZERO from sql_mode if necessary, restart JIRA and let us know the result.

Cheers,

Branden

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