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Free version: saying i cannot add more users but only have 4

We are trying out Jira using the Free Version. I am trying to add more users but am told we have reached the maximum number of users for one of our products. I believe we are only using Jira.  Can anyone advise what the problem might be?


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Liam Green Community Leader Dec 29, 2020

Hi @Susan Lewenz 

Welcome to the Community!

Are you trying to give people licences for Jira Service Management?  If so, that is limited to 3 users.

Hope that helps,

Regards, Liam

thanks LIam

that was the issue but i really had not meant to be trialing JSM so i just removed that product and now no issues!


thanks again


Like Liam Green likes this
Liam Green Community Leader Dec 29, 2020

No problem.  Glad you sorted it.

Feel free to 'accept' my answer if it helped.

Regards, Liam

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