Form driven workflow

[Sean Robey]

Is it possible to initiate a workflow task via form submitted from outside JIRA?

I'm thinking of a webform or PDF form on a website that once submitted, kicks off the first stage of a workflow.

This would allow our customers to lodge requests that we can then action internally

[Nic Brough _Adaptavist_ · Accepted solution]

A simple way to do that is with Jira's "issue collector" functions, which generate javascript you can add to a website.  If these won't do what you need, you can create a form in your website that can post your data into Jira over the REST interface.

[Andrew Laden · Accepted solution]

If you have confluence, there are a few confluence addons that you can use to create forms in confluence that will create jira tickets. (I have researched some of these, but havent actually used them.)

Confiforms 

Issue Forms for Confluence 

You can find others on the marketplace.