Form Submit Trigger not available in Automation

Gazi Md Abu Jayed February 22, 2024

HeIlo,

I want to create this automation rule:

https://confluence.atlassian.com/jirakb/forms-using-automation-to-notify-a-user-when-a-form-has-been-submitted-on-an-issue-1319246880.html

I'm using jira cloud and Form Submit trigger isn't available in my jira board automation section. Can someone please help me how can I enable it?

Thanks

1 answer

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

Hi Gazi - Welcome to the Atlassian Community!

Did you follow the guidance of the document exactly? You have to begin within the Service project or you will not see the trigger. 

Gazi Md Abu Jayed February 23, 2024

Hi @John Funk ,

 

I followed exactly the steps on the link. I was trying to do it in Business Project.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2024

Ah, then you did not follow the exact steps, because it said to start in your service project. haha. Seriously, that's the issue - seems to only be available from JSM projects. 

Gazi Md Abu Jayed February 25, 2024

Thanks a tons @John Funk I was able to make it work. The email is sending with respective concern person with form as attachment link. I used attach form action in the automation rule.

 

The form (pdf) is able to download by jira service board people only. Is it possible to share the form publicly in the email body?

 

Thanks

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 25, 2024

I don't believe it is possible to include it in the email body. But you might ask Atlassian Support about that. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events