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I am using Jira SW with the customized attached workflow.
As the year is ending I would like to review different data from the efficiency of my team. I am trying to use the gadgets "average time in status" & "created vs resolved chart" in the dashboard menu but it seems like Jira does not identify my tasks at "done" or "done done" as resolved. And in the main panel of the tasks, I do not see how to modify the status as so.
Thanks a lot for the quick response.
The issues do not seem to have such a value implemented in their template.
I have found that issues can be resolved by using a screen with this option during one of the transitions of the workflow.
Not sure if a simple new item could be applied directly to the template?
Also, for all the issues already "finished" in the Done status (about 1500), is the a way to apply the resolution value to al of them?
Can you clarify what you mean with "
Not sure if a simple new item could be applied directly to the template?"
If it's not yet on your current template you can add a transition screen to your workflow or a postfunction so that the value is set automatically as Nic says.
For the issues already finished you cannot "bulk change" the value on the issue unfortunately.
A way around this is to create a loop transition on the status that the issues are in right now and set the value by either a transition screen/postfunction. This transition can be performed in bulk.
The way Atlassian will tell you to do that is
But, there's a better way.
You must never leave the resolution field on any screen other than view or transitions. If it is on the create screen, your users will end up creating resolved issues, and if it's on the edit screen, any update of the issue (other than transition) will cause it to become resolved! That's why you should do this at a quiet time - you don't want your people accidentally resolving issues when editing them!