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Find similar issue based on email field



I want to automatically link the issues where custom field 'Email address' has the same value.

For example for onboarding and offboarding employee: in both tickets the email address field should have the same value -> then it should automatically link them

I am trying to finish this task using Automation but unfortunately none of the variants I have tried is not working .


Is there anyone who can assist with an idea ? 



Sarah H.

1 answer

0 votes
John Funk Community Leader Jan 22, 2021

Hi @Crisan Hristea Carolina Sarah ,

Maybe you can share the rule you have so far? I have done something similar and sharing here:


John Funk Community Leader Jan 22, 2021

Just replace the initial {{issue.key}} with {{issue.customField_16784}}

Also, you would use the value of your custom field, of course. 

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