Failure to load Jira board, keeps redirecting until crashing

[matthew crompton]

ERROR: 1SSAEP1

I'm the only one on my team experiencing this problem,
When I try to load my team's jira board (https://companyname.atlassian.net/jira/software)
the website keeps redirecting and redirecting until I get sent to an error page, screenshots included.

If anyone can help me at least get an email to contact atlassian support directly that'd be great

[matthew crompton · Accepted solution]

The issue has been resolved, turns out that In the user management of Atlassian “Jira” was not activated for the account.

[Dirk Ronsmans]

Hi @matthew crompton and welcome to the community!

If you are not on a free plan, you can always log a support call at https://support.atlassian.com/contact

however could you maybe elaborate a bit on what's going on?

• have you tried it on a different browser?
• maybe tried it with your account on a colleagues machine?
• does an incognito window help?
• is this only on that specific board ?

[matthew crompton]

Thank you for the reply Dirk.

- I've have tried it on a different browser, same results.
- I am currently WFH so I don't have access to my colleagues machines, but I have tried on my personal laptop (MacBook air 2013 Big Sur). The same results occurred.

- Incognito will direct me signin, but after signing in I get the same results
- Yes, the other board at https://observatory.atlassian.net/ works perfectly as expected

[Dirk Ronsmans]

Since you get a specific error code we'll have to reach out to Atlassian I'm afraid to see what's going on.

Are you able to raise a request thru the link I gave you?

[matthew crompton]

I'm not the site admin, but I'm going to talk to my higher-ups and try to get to file a request on my behave.
If the issue resolves I'll make sure to come back here and update the thread.
Thank you

[Adr]

I am dealing with the same issue, I still have not been able to resolve it.