Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Failure to load Jira board, keeps redirecting until crashing Edited


I'm the only one on my team experiencing this problem,
When I try to load my team's jira board (
the website keeps redirecting and redirecting until I get sent to an error page, screenshots included.

If anyone can help me at least get an email to contact atlassian support directly that'd be great

Screenshot 2021-07-05 at 14.03.35.pngScreenshot 2021-07-05 at 14.03.55.pngScreenshot 2021-07-05 at 14.04.23.png

2 answers

1 accepted

1 vote
Answer accepted

The issue has been resolved, turns out that In the user management of Atlassian “Jira” was not activated for the account.

1 vote
Dirk Ronsmans Community Leader Jul 06, 2021

Hi @matthew_crompton and welcome to the community!

If you are not on a free plan, you can always log a support call at

however could you maybe elaborate a bit on what's going on?

  • have you tried it on a different browser?
  • maybe tried it with your account on a colleagues machine?
  • does an incognito window help?
  • is this only on that specific board ?

Thank you for the reply Dirk.

- I've have tried it on a different browser, same results.
- I am currently WFH so I don't have access to my colleagues machines, but I have tried on my personal laptop (MacBook air 2013 Big Sur). The same results occurred.

- Incognito will direct me signin, but after signing in I get the same results
- Yes, the other board at works perfectly as expected

Dirk Ronsmans Community Leader Jul 06, 2021

Since you get a specific error code we'll have to reach out to Atlassian I'm afraid to see what's going on.

Are you able to raise a request thru the link I gave you?

I'm not the site admin, but I'm going to talk to my higher-ups and try to get to file a request on my behave.
If the issue resolves I'll make sure to come back here and update the thread.
Thank you

Like Dirk Ronsmans likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

265 views 2 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you